Mails in Inbox seem to be empty , caused by parameter HTML_FILTER_FOR_DISPLAY

Issue

When opening the inbox via the ESS/MSS application the mail subjects could be seen but the content of the mail was not displayed on selecting a mail

 Cause

Seems in SAP Standard HTML filtering was added into coding which is by default turned on. This caused HTML-statements to be removed from mail content (which is in HTML format) and caused mails not to be displayed.

Solution

HTML-filtering can be put on/off by setting a value for parameter HTML_FILTER_FOR_DISPLAY in table SXPARAMS. If no value is specified (which was the case) the default is ON.

Parameter HTML_FILTER_FOR_DISPLAY was added to this table with value OFF to disable the HTML filtering.

 

NOTE : if for some reason the filtering should be turned on again, 2 options :

1)     Change value from OFF to ON for parameter HTML_FILTER_FOR_DISPLAY

2)     Remove the entire line from table SXPARAMS so the default value (ON) is used again.